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Coronavirus Policy

Updated May 2020: The Adventurists COVID-19 Refund Policy 

 

COV-19 is an unpredictable beast but we’ve got your back. We’ve updated our refund policy and made a bunch of changes. We want you to sign up with confidence knowing exactly what your options are if an outbreak affects your adventure. 

This policy applies to all adventures run by The League of Adventurists International Ltd (The Adventurists). Any questions give us a shout: [email protected] 

 

Cancellation

In the case that we have to cancel the event you have signed up to because of an outbreak of COVID-19 in the event destination country we will offer you:

  • An adventure credit to the sum of your entry fee (minus the admin fee amount of £100) and 10% off all future adventures booked within 2 years

    OR

  • A full refund for the entry-fee amount you have paid (minus the admin fee amount of £100).

 

Postponement

In the case that we postpone the event due to an outbreak of COVID-19 in the event destination country to a time that we consider safe to reschedule to, we will offer you a free transfer to the new dates of the rescheduled event (no admin fee would be applied).  If the new event dates are unsuitable for you, we will offer you:  

 

  • An adventure credit to the sum of your entry fee (minus the admin fee amount of £100) and 10% off all future adventures booked within 2 years.

    OR

  • A full refund for the entry-fee amount you have paid (minus the admin fee amount of £100).

 

Retrospective refund request at point of event cancellation or postponement

If you have pulled out of the event and are issued a refund based on our normal refund policy, and the event is later cancelled or postponed due to an outbreak of COVID-19, you will not be entitled to come back at the point of event cancellation or postponement for a full refund as you will already have ended your contract with us. 

 

Disinclination to travel

We won’t refund your entry fee if you have a disinclination to travel due to a perceived threat of COVID-19 and the event is going ahead.

 

If you are infected with COVID-19 

If you need to withdraw from the event because you have contracted COVID-19, a refund will be given at the sole discretion of the company and on presentation of a medical certificate proving infection. 

 

Immunity Certificates or other types of COVID-19 control documents

You may be required to obtain an immunity certificate or some other kind of documentation to prove that you are not actively infected with COVID-19.  If you are unable to travel because you do not have the correct documents relating to COVID-19, we will be unable to refund you. 

 

Quarantine, health and security regulations

You may be expected to quarantine for a period of time on arrival in the event destination country.  You may also be expected to do the same in your country of residence when returning from your trip.  You may need to take this into consideration when planning your schedule to take part  in the event.   We will not issue a full refund to you if you sign up with the understanding that this, amongst other travel regulations, is a possibility, and then later decide you do not wish to comply with these regulations and so want to withdraw.  These regulations are likely to become a part of post-COVID-19 travel for a little while, so please take them into consideration.

 

Regional lockdowns

If your country of residency’s government prevents all travel or your residency/nationality is  banned from entry into the event destination country, you can take an adventure credit and receive a 10% discount off all future adventures booked within 2 years.  You will not be entitled to a refund of your entry fee as we may not have cancelled or postponed the event in this case. (Not all nationalities and residencies will be under the same travel restrictions at the same time)

 

Regional entry restrictions

If the country in which the event is taking place introduces regional lockdown zones, we will move the location of the event if we can.  If we can’t do this because the lockdown zones are so restrictive we are unable to deliver a satisfactory event for you, we may postpone the event and the above rules will apply.

 

Adventure Credit

Adventure credit lasts 24 months from the date it is issued. You have to use the credit within that time period – that means you have 2 years to book onto your next adventure using your adventure credit.  

 

Adventure Transfer

You can only use the transfer once unless an outbreak of COVID-19 also affects the next adventure you have transferred to.

 

COVID-19 refund entitlement

If you agree to an adventure transfer or to postponed dates, you are no longer entitled to a refund of your entry fee. 

 

Things might change

The pandemic is still in its early stages.  We don’t have a crystal ball we can peer in to to tell you what might happen next.  However, what we do know is that things are changing fast, and we will update our policies as they change where relevant. 

 

Questions? 

We love a chat, give us a call during UK working hours on +441174223400 or email [email protected]